Last updated: 24/02/2025
Be sure to also read the Ellie Privacy Policy
These Terms of Use (“Terms”) govern your access to and use of the application known as Ellie, including any associated websites, content, functionality, and services (collectively referred to as “Service”). The Service is provided by OneZero Company (hereafter referred to as “Service Provider”). By accessing or using any part of the Service, you agree to be bound by these Terms and our accompanying Privacy Policy. If you do not agree with all the terms and conditions set forth in these documents, you should not access or use the Service.
The Service is operated by OneZero Company, a Sole Proprietorship duly organized under the laws of The Netherlands, with its registered office located at Martelaarsgracht 7-2, 1012 TN Amsterdam, Netherlands. The Service Provider is responsible for the management and operation of the Service.
By registering for, accessing, browsing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on behalf of that organization or entity, and agree to be bound by these Terms in your individual capacity and on behalf of that organization or entity.
Access to the Service is exclusively reserved for users who are at least 13 years old. By utilizing the Service, you affirm and warrant that you are 13 years of age or older. It is strictly prohibited for individuals under the age of 13 to use the Service or to provide any personal information to the Service Provider.
Users who are between the ages of 13 and 16, or the applicable age of digital consent in your jurisdiction if higher, are required to obtain parental or guardian consent to use the Service, as mandated by the General Data Protection Regulation (GDPR). The specific age of digital consent varies by country. You bear the responsibility to ensure compliance with local laws governing online behavior and acceptable content. Failure to secure such consent may result in restricted access to and use of the Service.
By agreeing to these Terms of Use, you confirm that you possess the legal capacity to form a binding contract under the laws of your jurisdiction, or that you have secured parental or guardian consent if you are under the legal age. You must also possess the full ability and competency to comprehend and adhere to the duties and obligations outlined in these Terms.
The Service Provider operates under the laws of The Netherlands. While the Service is available globally, it is not tailored to ensure compliance with the legal requirements of every jurisdiction. However, if you are accessing or using the Service in a jurisdiction that grants you additional consumer protections or otherwise imposes different legal requirements, those protections and requirements shall override any conflicting provisions in these Terms but only to the extent of such conflict. You are solely responsible for verifying that your access to and use of the Service are lawful in your jurisdiction. Access to the Service from jurisdictions where its contents or practices are deemed illegal, unauthorized, or subject to penalties is expressly prohibited.
By using the Service, you represent and warrant that your use complies with all applicable laws, regulations, and ordinances. If you are accessing the Service from outside The Netherlands, you do so on your own initiative and are responsible for compliance with local laws. Non-compliance with these eligibility requirements mandates the immediate cessation of the Service use.
The Service mandates that all users comply with applicable legal and ethical standards. Users are expected to engage with the Service in a responsible and lawful manner. Acceptable behaviors specifically include:
Prohibited behaviors encompass actions that:
When using our AI-powered features (collectively, ‘AI Services’), you agree that any prompts or content you submit (‘User-Generated Content’ or ‘UGC’) are your sole responsibility. You agree not to submit, upload, or transmit any material that is unlawful, harmful, discriminatory, hateful, obscene, or otherwise objectionable. We reserve the right, but do not assume the obligation, to monitor, filter, or block such content. You must ensure that your UGC complies with all applicable laws and does not infringe upon the rights of any third party. You acknowledge that content generated by the AI Services is provided ‘as is,’ and we disclaim any liability arising from its use, accuracy, reliability, or suitability.
By submitting UGC to the AI Services, you acknowledge and agree that the intellectual property and all related rights in the resulting output remain owned by Ellie in accordance with these Terms. Your only license is to access and use the output for personal, non-commercial purposes, unless expressly authorized otherwise in writing. We reserve the right to suspend or terminate access to the AI Services if you misuse them or provide content that is unlawful, harmful, or otherwise objectionable.
The use of the Service for illegal activities is strictly prohibited. This includes, but is not limited to:
The Service Provider will actively cooperate with law enforcement and other authorities in investigating and addressing illegal activities conducted through or in connection with the Service.
For a detailed explanation of how we collect, use, and protect your personal information, please refer to our full Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy and agree to its terms.
We collect personal information when you register, log in, and use our services. This information may include but is not limited to your name, email address, age, language preferences, interests, goals and any other details necessary for providing you with our services. We use this information to:
We may also collect non-personal information such as device information, and usage data to analyze trends and improve our services. This information is used to enhance user experience, optimize our services, and track user interactions. We may share this data with third-party service and analytics providers to help us analyze and improve our services.
Users have the right to exercise their data subject rights in accordance with applicable data protection laws, including (where applicable) the EU General Data Protection Regulation (GDPR). These rights may include the right to access, rectify, erase, or restrict the processing of your personal data, among others. For more information on how to exercise these rights, please refer to our Privacy Policy or contact us via the methods provided therein.
The Service utilizes cookies and similar tracking technologies to enhance user experience and gather usage data, which helps us improve our services. By using the Service, you consent to the use of these technologies for these purposes. Cookies are small data files stored on your device that recognize users and remember user preferences. You can manage your cookie settings in your browser to decline cookies if you prefer; however, please note that this may impact your experience of the Service. Tracking technologies also allow us to collect information such as visit frequency, page interactions, and other significant engagement metrics.
For more detailed information on how we manage cookies and other tracking technologies, please refer to the “Cookie & Tracking Policy” section in our Privacy Policy.
The Service adheres to data localization laws applicable in various jurisdictions to ensure compliance with the regulatory requirements concerning the storage and processing of data. Data localization laws mandate that certain types of data collected from users within a specific territory must be stored and processed within that territory.
Users of the Service are required to acknowledge and consent to the transfer and processing of their data in accordance with applicable data localization laws. This consent is obtained explicitly through the user interface of the Service at the point of data collection or during the registration process.
The Service Provider is committed to upholding the highest standards of data residency compliance as required by local regulations in each jurisdiction in which it operates.
Consent to Electronic Communications: By using the Service, users agree to receive communications from the Service Provider electronically. These communications may include but are not limited to, emails, text messages, in-app notifications, and other forms of electronic messages regarding the Service, legal notices, and changes to user agreements.
Electronic communications may cover essential information regarding user accounts, security notices, updates to the Service, as well as promotional and marketing materials. Users will also receive electronic notifications concerning transactions and other significant developments related to their use of the Service.
Users have the ability to select their preferred channels and types of communication through their account settings, except for communications that are necessary for the operation of their account or the use of the Service, such as security alerts and legal notices. These required communications will continue to be sent to users regardless of their preference settings.
At any time, users may withdraw their consent to receive non-essential communications electronically by adjusting their preferences in the account settings. Withdrawal of consent for essential communications can be managed by contacting customer support, although this may affect the use of the Service.
Users must maintain accurate and up-to-date contact information within their account to ensure uninterrupted receipt of electronic communications. Any changes to contact details, such as email addresses or phone numbers, should be promptly updated in the user account settings.
Receiving electronic communications requires compatible technology, including a device with internet access and software capable of receiving and displaying such messages. Detailed specifications of necessary technology are available on the Service’s support or FAQ pages.
Users acknowledge and agree that their consent to electronic communications meets all international, national, and local legal requirements that such communications be in writing. This consent applies notably to laws governing electronic signatures and transactions such as the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and similar global regulations.
By continuing to use the Service, users affirm their acceptance of these terms and confirm their ability to receive, access, and retain electronic communications as outlined by the Service Provider.
The Service offers promotion codes and gift cards (“Gift Vouchers”) that can be redeemed for prepaid account balance. Each Gift Voucher is valid only for the specified period and may be subject to additional terms that will be disclosed at issuance. A Gift Voucher consists of an electronic voucher code, which will be delivered via email to the email address you provide.
Gift Vouchers have no cash value, are non-transferable, and cannot be exchanged or redeemed for monetary compensation or the purchase of other gift vouchers and do not accrue interest. We reserve the right to modify, suspend, or terminate any Gift Voucher offer at any time without prior notice, and to revoke or refuse to honor any Promotion Code that we believe was obtained through fraudulent or unauthorized means. All use of Promotion Codes is governed by these Terms of Service.
Unless otherwise agreed, Gift Vouchers are transferable. In order to redeem a Gift Voucher, you must enter the voucher code before completing the Order process.
The content provided on the Service, including but not limited to, texts, graphics, images, software, video, and audio files (collectively, “Content”), is owned by or licensed to the Service Provider. The Service and its original content, features, functionality, and design elements are and will remain the exclusive property of the Service Provider and its licensors. The intellectual property rights are protected under local and international copyright laws, trademarks, patents, trade secrets, and other proprietary rights.
Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content and the Service strictly in accordance with these Terms of Use. This license is solely for the purpose of enabling users to use and enjoy the benefit of the Service as provided by the Service Provider, in the manner permitted by these Terms. Users may not copy, modify, distribute, sell, or lease any part of our Content or included software, nor may they reverse engineer or attempt to extract the source code of that software, without express written permission from the Service Provider.
Users are strictly prohibited from using the Content of the Service for any commercial purposes without obtaining a license to do so from the Service Provider. Unauthorized use, copying, reproduction, modification, public performance, broadcasting, renting, selling, uploading, downloading, or distributing any Content or otherwise infringing the intellectual property rights of the Service Provider or its licensors, is expressly prohibited and may result in severe civil and criminal penalties. Legal actions may be taken against users who infringe the intellectual property rights of the Service Provider, in accordance with applicable laws.
In summary, the Service maintains a strict policy to protect its intellectual property rights, ensuring that the creativity and innovation embodied in its offerings are not misused. Users must adhere to these guidelines as part of their agreement to use the Service, ensuring respect for the intellectual property established and owned by the Service Provider and its partners.
The Service may contain links to third-party websites that are not owned or controlled by the Service Provider. These links are provided solely as a convenience to you and do not constitute an endorsement by the Service Provider of the content on such external sites. The content and practices of these sites are beyond the Service Provider’s control, and by accessing these sites, you do so at your own risk.
When you engage with any third-party website accessed through the Service, you are responsible for being aware of, and complying with, all terms and conditions as well as the privacy policies of these external sites. It is your responsibility to take precautions to ensure that whatever links you select or software you download (whether from the Service or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature.
The Service Provider disclaims any responsibility for any harm resulting from your use of third-party websites and webpages. Furthermore, the Service Provider shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of any third-party website, even if the Service Provider has been advised of the possibility of such damages. In the case where the law does not allow the exclusion or the limitation of liability for consequential or incidental damages, the Service Provider’s liability in such instances shall be limited to the greatest extent permitted by law.
Nothing in these Terms excludes or limits our liability where such exclusion or limitation is not permitted by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so the disclaimers and limitations in these Terms may not apply to you in full.
The Service Provider retains the right to terminate or restrict your access to the Service at any time, without notice, for any reason whatsoever. This includes but is not limited to breaches or violations of the Terms of Use or other incorporated agreements or guidelines, requests by law enforcement or other government agencies, a request by you, discontinuation or material modification of the Service, unexpected technical issues or problems, and extended periods of inactivity.
The use of free services (“Free plan”) shall remain in effect for an indefinite period of time, unless terminated in accordance with these terms. If you wish to terminate your account, you may simply discontinue using the Service. The Service Provider may, but has no obligation to, remove and discard any content within the Service, including any content stored, posted, or uploaded by you. Any Free Plan may be terminated at any time with immediate effect. Upon termination, your right to use the Service will immediately cease.
Unless otherwise agreed, each Order for Paid Services remains in effect for the initial term stated in the Order (“Initial Service Term”). At the end of the Initial Service Term, the Order will automatically renew for an indefinite period (“Renewal Service Term”), unless either the Service or you terminate it by providing notice no later than fourteen (14) days before the Initial Service Term ends. During the Renewal Service Term, both the Service and you may terminate the Order at any time with fourteen (14) days notice. If termination occurs before the end of a billing cycle, the Service will provide a pro rata refund of any Service Fees for the unused portion of that billing cycle.
The Service Provider is not required to provide a prior notice of termination but will endeavor to notify you by email or at the next time you attempt to access the Service, depending on the reason for termination.
Upon the termination of your access, all provisions of the Terms of Use which by their nature should survive termination shall remain in effect, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Users may have the right to appeal a decision to terminate their access to the Service. If an appeal process is available, instructions for filing an appeal will be provided at the time of any termination notification.
The Service is provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. The Service Provider explicitly disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service Provider makes no warranty that the Service will meet your requirements, or that the service will be uninterrupted, timely, secure, or error-free; nor does The Service Provider make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service. No advice or information, whether oral or written, obtained by you from The Service Provider or through the Service shall create any warranty not expressly made herein.
The Service Provider shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if The Service Provider has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Service; or (v) any other matter relating to the Service.
To the fullest extent permitted by applicable law, The Service Provider’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed the amount of fees you have paid The Service Provider in the twelve (12) months prior to the action giving rise to the liability.
The risk allocation is designed to reflect that users utilize the Service at their own risk, and this risk is recognized and agreed upon by the user as part of the terms of use. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between The Service Provider and you. The Service Provider would not be able to provide the Service on an economic basis without such limitations. These limitations in liability will apply even if any limited remedy specified herein is found to have failed of its essential purpose.
The Terms of Use of the Service are governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions. By using the Service, users agree that any dispute in some way related to the Service or the Service Provider will be subject to these laws.
In the interest of resolving disputes between you and the Service Provider in the most expedient and cost-effective manner, you and the Service Provider agree to first attempt to negotiate any dispute (except those disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one party to the other.
The Service and the Service Provider are committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process: (1) an informal negotiation directly with the Service Provider’s customer service team, and (2) a binding arbitration administered by the Dutch Arbitration Association or the option to bring an individual claim in small claims court.
For users residing in the EU, any disputes that are not resolved by arbitration or in small claims court will be resolved in the courts of The Netherlands, specifically in Amsterdam. For users outside the EU, disputes will be handled by the applicable courts in the jurisdiction in which they reside that has competency under the applicable international treaties and agreements.
For any actions not subject to arbitration, or in circumstances where the arbitration agreement is deemed unenforceable or inapplicable, both you and the Service Provider agree to submit to the personal jurisdiction of the courts located within Amsterdam, The Netherlands.
This section does not prevent the Service Provider from seeking injunctive relief in any jurisdiction in the event of infringement or other misuse of intellectual property rights.
If you are an EU consumer, please note that you may submit disputes for online resolution to the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. The ODR platform is designed to help consumers who have bought goods or services online and have unresolved disputes with traders.
The Service Provider reserves the right to amend, modify, update, or replace these Terms at any time and at the Service Provider’s sole discretion. Changes to the Terms may arise due to modifications in the legal landscape, enhancements in the Service functionalities, or shifts in business strategies.
Users will be notified of any changes to the Terms through prominent means such as email notifications, alerts on the Service interface, or other direct communication methods deemed appropriate by the Service Provider. The intent is to ensure that all users are aware of these changes before they take effect.
It is the user’s responsibility to regularly review the Terms. Continued use of the Service after any such changes constitutes the user’s acceptance of the new Terms. If a user disagrees with the updated Terms, the user has the right to discontinue use of the Service. Users are encouraged to check the Terms periodically to stay informed of any updates.
If any provision of this agreement is found to be invalid or unenforceable under any applicable law, such invalidity or unenforceability shall not render the entire agreement invalid. Instead, the invalid or unenforceable provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
The failure of the Service Provider to enforce any right or provision of these terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these terms will only be effective if in writing and signed by the Service Provider.
Users may not assign or transfer their rights or obligations under these terms without the prior written consent of the Service Provider. The Service Provider may assign or transfer any rights or obligations under these terms at its sole discretion, without restriction. Any attempted assignment or transfer in violation of this provision will be null and void.
This agreement constitutes the entire agreement between the user and the Service Provider regarding the use of the Service. It supersedes all prior agreements, communications, and proposals, whether oral or written, between the user and the Service Provider.
We are dedicated to providing you with the support you need to enjoy a seamless experience with Ellie. For any questions or support needs regarding the Service or this policy, please contact us through the following methods:
Email: Send your inquiries to support@get-ellie.com. Please include your contact information and a detailed description of your question or issue to ensure an efficient and effective response.